Shipping policy
We will process your order soonest possible, usually within 1 to 2 working days (Mondays to Fridays). We use Singapore Post ("SingPost" / "Speedpost") for shipping to both Singapore & International addresses.
SINGAPORE -
Singapore based customers may choose to have their orders delivered via the following options:
1) *In-House Courier - Door-step, next business day (*10am-1pm, *2pm-5pm or *6pm-9pm)
2) Speedpost Standard - Door-step, with tracking (*1-2 working days)
3) SingPost Tracked Package - Letterbox delivery, with tracking (*2-3 working days)
4) SingPost Basic Package - Letterbox delivery, no tracking (*2-3 working days).
(Letterbox parcel size limit to max dimensions: 324mm x 229mm x 65mm)
Shipping to Singapore address via SingPost will take approximately *1-4 working days, depending on the delivery service selected. Customers should take note that any delivery delay by SingPost is not within our control.
*SingPost will be making changes to the existing suite of domestic postal services from 15 October 2020. Please visit SingPost for their latest revision.
*In-House Courier - If customer is not contactable or recipient is not present to receive the parcel at the delivery address, our courier will wait at the delivery address for a maximum of 15 minutes only. An additional surcharge of $20 will apply for reschedule of delivery. "Business days" refers to our retail shop operating days, excluding Sundays and Public Holidays.
BOLD&CRAFT assumes no liability, and shall not be liable, for any goods or parcels that are lost in-transit, failed delivery, delayed delivery or non-collection. We strongly advise customers to select delivery options with tracking capabilities. In the unlikely event of a lost or damage parcel, customers will need to contact the shipping service provider.
INTERNATIONAL -
All international orders will be shipped via SingPost International Registered Package service. (Door-step delivery, recipient signature required)
Parcel tracking details will be provided in your order shipping confirmation email. Shipping to overseas address will take **7-18 working days, depending on where you are located. Shipping costs vary depending on your location. The shipping fees will be added automatically at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Alternative international express shipping services via DHL, FedEx, UPS, TNT are also available with additional cost. Please contact us for arrangement.CUSTOMS DUTY / GOODS & SERVICE TAX varies for different countries. Most countries set a limit on the value of consumer imported goods before charging tax. Customer or receiver of the parcel shall bear all import Customs Duty & Tax and all other related fees charged by their respective Customs or Government agencies. Please check with your Customs or Government agencies for more information on your country's import rules & regulations.
BOLD&CRAFT® assumes no liability, and shall not be liable, for any goods or parcels that are lost in-transit, failed delivery, non-collection, delayed delivery or any delay due to customs clearance. In the unlikely event of a lost or damage parcel, customers will need to contact the shipping service provider.
* IMPORTANT NOTICE FOR INTERNATIONAL SHIPPING *
Delays in all international shipments from Singapore
Click here for the latest International Postal Service Updates from Singapore Post:
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts.
BOLD&CRAFT® reserves the right to amend / change all terms & conditions without giving any prior notice.
_______________________
updated: Nov 2020