No it's not mandatory. But it is highly recommended. By creating an account with us, you can earn points with our BOLD&CRAFT Rewards program to unlock exciting perks and exclusive rewards. You can also find your history, edit your addresses and track your parcel online faster. You will also be notified of new products, exclusive offers and special events.

Please also refer to our privacy policy.

The BOLD&CRAFT Rewards program allow customers to join us as a member to earn points ("BOLD Points") each time you shop online, at our retail stores or pop-ups / events.
With more ways to unlock exciting perks, the BOLD&CRAFT Rewards program is your all access pass to exclusive rewards. You can also earn more BOLD Points for different actions (eg. Like/Follow us on social media), on your birthday, and turn those BOLD Points into awesome rewards!

** Payment for 1) Repair / Replacement services & 2) Labour / Workmanship fees are excluded from earning points from the BOLD&CRAFT Rewards program.

BOLD&CRAFT reserves the right to change and/or amend all terms & conditions (including all rewards, perks, referrals program) without giving any prior notice.

Simply create your customer account on our website by going to the Home page >> click the rewards "Gift Box" >> "Join now" button on the bottom left of your screen. An activation link will be send to your email.

*Walk-in customers who made purchases at our retail stores / pop-ups are encourage to create an online account using the same email address details provided to us during your store visit. By registering online, you will be able to check your points balance and redeem rewards online.

Customers who have registered for an online account can log in from our website by going to the Home page >> click the rewards "Gift Box" >> "Sign in" button on the bottom left of your screen. You can then check the BOLD Points balance or redeem once you've unlock a reward. Redemption of your reward coupon can be done on the payment page during checkout.

To redeem a points reward in our retail stores, pop-ups / events, simply inform a BOLD&CRAFT staff of the email that you registered with.

** Please take note that referrals rewards are valid only for online purchase.

BOLD Points expire 12 months after they are earned from the last transaction month.
Example: BOLD Points earned on any date in November 2020 will expire on 31 October 2021.

Extend your BOLD Points expiry date -
Simply make a purchase at any of our retail or online stores before the expire date.
Example: BOLD Points earned on any date in November 2020 will expire on 31 October 2021.
Customer made a purchase on 08 Aug 2021. All remaining BOLD Points under the same customer account will be automatically extended for another 12 months till 31 July 2022.

Unredeemed BOLD Points after they expire will be forfeited.

Customers should take note that from time to time, we may review and make changes to our BOLD&CRAFT Rewards program to better serve our customers. BOLD&CRAFT reserves the right to change and/or amend all terms & conditions (including all rewards, perks, referrals program) without giving any prior notice.

The BOLD&CRAFT Referrals program ("Refer friends and get rewarded") allow customers to join us as a member and give their friends a reward and claim their own when their friends make a purchase at our online store.

Example:
• Referred friend gets $8 off discount when they make their purchase via a system generated unique link sent from customer.
• Customer gets $8 off discount when the referred friend completes his/her purchase.

** Please take note that all referrals rewards are valid only for online purchase.

BOLD&CRAFT reserves the right to change and/or amend all terms & conditions (including all rewards, perks, referrals program) without giving any prior notice.

We accept major credit cards such as Visa, MasterCard and American Express (AMEX) cards via Shopify's secure payment gateway. Alternatively, you can finalise your order with Google Pay or Apple Pay service.

BOLD&CRAFT® eGift Cards are valid for 12 months from date of purchase.
• eGift Cards are strictly non-refundable and non-exchangeable for cash. Unredeemed eGift Cards after they expire will be forfeited.
• eGift Cards are delivered via email with instructions to redeem them online or in any of our retail stores.

BOLD&CRAFT® reserves the right to amend / change all terms & conditions without giving any prior notice.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

**DELAYS IN ALL INTERNATIONAL SHIPMENTS**
Do expect delays in the shipment as local delivery & international air freight services are reduced globally due to the COVID-19. In the event of a suspension of shipping service by SingPost to any destination country, the affected orders will only be processed after such suspension of shipping service is lifted by SingPost. Alternative shipping providers (i.e FedEx, DHL etc) can be arranged and additional cost for shipping will be applicable and advise accordingly to the customer.

Please refer to our Shipping Policy for the latest updates.

Please click here for our shipping policy.

BOLD&CRAFT assumes no liability, and shall not be liable for any goods or parcels that are missing / lost in-transit, failed delivery, delayed delivery, non-collection by customer, parcels placed on hold or not cleared by Customs, parcels or goods damaged by 3rd party logistic service providers. We strongly advise and urge customers to select delivery options with tracking capabilities. In the unlikely event of a lost or damage parcel, customers will need to contact the respective shipping service provider.

If you require any clarifications, kindly contact us or email to: sales@handmaderepublic.com

We use only artisan grade, premium quality raw brass material for our brass jewellery.
Brass is an alloy of copper & zinc. Like most other fine metals (such as gold or silver) brass will also oxidise with time (depending on humidity, care & usage).

To restore the shine of your Hansel & Smith® jewellery, simply polish and buff off in 2 easy steps using Cape Cod® Metal Polishing Cloths. These polishing cloths have been impregnated with a very gentle polish in exactly the right amounts to keep your brass jewellery looking its best. We recommend using only Cape Cod® Metal Polishing Cloths to avoid damage to your handcrafted jewellery.

LAST TO PUT ON, FIRST TO TAKE OFF - Another important rule is that your jewellery should be the last thing you put on, after applying make-up and perfume and the first to be taken off, before your shower or activities. Avoid contact of jewellery with chemicals such as perfume, lotion, chlorine, etc. Always remove jewellery before exercising, swimming or taking a shower. Store jewellery in a cool, dry place.

Pure silver is too soft to be used in jewellery crafting. Therefore, a small quantity of copper is added to strengthen the silver. Being a precious metal, 925 Silver (S925) or Sterling Silver is a term used to specify that the metal contains at least 925 parts (92.5%) of silver to 75 parts (7.5%) of copper. Unfortunately, because of the metals added, sterling silver will oxidise with time (depending on humidity, care & usage). The copper added can react with the salt and sulphur in the air, causing sterling silver to oxidise / tarnish.

Tarnishing can take place even faster if sterling silver come in contact with detergents or cosmetics.  Even just the chemicals in our sweat is enough to cause tarnishing in silver jewellery when worn. The good news is that with sterling silver, regular care can really slow down the tarnishing. And even if your silver jewellery has already been spotted with tarnish, a good polishing will easily make it look like new.

To restore the shine of your Amebelle & Co.® jewellery, simply polish and buff off in 2 easy steps using Cape Cod® Metal Polishing Cloths. These polishing cloths have been impregnated with a very gentle polish in exactly the right amounts to keep your silver jewellery looking its best. We recommend using only Cape Cod® Metal Polishing Cloths to avoid damage to your precious metal jewellery.

LAST TO PUT ON, FIRST TO TAKE OFF - Another important rule is that your sterling silver jewellery should be the last thing you put on, after applying make-up and perfume and the first to be taken off, before your shower or activities. Avoid contact of jewellery with chemicals such as perfume, lotion, chlorine, etc. Always remove jewellery before exercising, swimming or taking a shower. Store jewellery in a cool, dry place.

If you are living in a rather polluted environment, your jewellery might tarnish faster due to high level of sulphur in the air. As a result, it will need more regular polishing as well. In some rare cases, certain people’s sweat could react more with silver, resulting in faster tarnishing. This can become even more pronounced if the person is eating certain food or medication.

It is hard to put a precise time frame on how fast silver gets tarnished. A number of things can affect the rate of tarnish on your sterling silver jewellery. If you come into regular contact with chemicals, like going to the pool or using beauty products often, your sterling silver jewellery is bound to tarnish faster. Make sure to take care of your precious metal jewellery and keepsakes so that they can look good for many years.

To restore the shine of your Amebelle & Co.™ jewellery, simply polish and buff off in 2 easy steps using Cape Cod® Metal Polishing Cloths. These polishing cloths have been impregnated with a very gentle polish in exactly the right amounts to keep your silver jewellery looking its best. We recommend using Cape Cod® Metal Polishing Cloths to avoid damage to your jewellery.

LAST TO PUT ON, FIRST TO TAKE OFF - Another important rule is that your sterling silver jewellery should be the last thing you put on, after applying make-up and perfume and the first to be taken off, before your shower or activities. Avoid contact of jewellery with chemicals such as perfume, lotion, chlorine, etc. Always remove jewellery before exercising, swimming or taking a shower. Store jewellery in a cool, dry place.

Most of our gold / rose gold plated sterling silver jewellery are plated up to 2 microns and on some collections up to 3-4 microns (also known as gold vermeil).

Any gold / rose gold plated item will oxidise (tarnish) over time. In gold plated jewellery items, the molecules of the base metal eventually transfer into the thin layer of gold plating, causing the gold plated layer to break down. Thus, to prolong the life of the gold plated layer, it is important to avoid contact of jewellery with chemicals such as perfume, lotion, chlorine, etc. Always remove jewellery before exercise, swimming or taking a shower. When not in use, store jewellery in a cool, dry place.

We provide re-plating services for our sterling silver jewellery. For enquiries, please contact us. We will be happy to assist you.

Yes! Please contact us through our contact page. We will be happy to assist you.

Yes, we provide customisation for jewellery (hand-sawn & casting).
*T&Cs applies. For enquiries, please contact us through our contact page. We will be happy to assist you.

Our leather goods are manufactured using leather from Italian tanneries. The leathers are mainly treated through a vegetable tanning process for a better respect of the environment as well as optimum quality.

Please click here for our Exchange Policy.
If you have any clarifications, kindly contact us or email to: sales@handmaderepublic.com

Amebelle & Co.® jewellery products are covered by seven (7) days warranty from the original date of purchase covering manufacturing defects subject to the terms and conditions of this warranty by Handmade Republic Pte. Ltd. ("Handmade Republic® Company"). The warranty covers material and manufacturing defects of the following parts only: necklace spring / lobster clasps, jump rings, earring hooks & studs from the sterling silver (S925) collection.

The following sterling silver (S925) items are NOT covered under the warranty: pendant, necklace chain, ring, bangle, bracelet, brooch, gold / rose-gold plated or any form of electroplated parts, cubic zirconia stones, precious & semi precious stones, man-made stones.

Handmade Republic® Company will repair or replace material / manufacturing defective parts during the warranty period (T&Cs applies). General wear and tear, improper use, misuse, oxidation, tarnishing, accidental damage, improper care, unathorized or self repair, are not covered under the warranty. Items on sales, promotions, clearance or mark down sales / prices, are sold without any warranty. Handmade Republic® Company will not replace, fix, or repair a product that has been used with non-original parts. Your warranty does not entitle you to replacements of lost items.

Do not expose your Amebelle & Co.® jewellery to harsh chemicals or environments. Exposure to harsh chemicals or environments can alter the appearance of your Amebelle & Co.® jewellery. These types of chemicals include, but are not limited to, perfume, facial & body lotion, salt, sweat, pools, hot tubs, and spas etc. Always remove your jewellery before exercising, swimming or taking a shower. Clean and store your jewellery in a cool, dry place after use.

Hansel & Smith® jewellery products are covered by:
(i) 12 (twelve) months warranty (Category 1) - necklace, earring, parts including necklace spring/lobster clasps, gold plated chains, jump rings and earring hooks ;
(ii) 6 (six) months warranty (Category 2) - ring, bangle, bracelet & brooch
from the original date of purchase covering manufacturing defects subject to the terms and conditions of this warranty by Handmade Republic Pte. Ltd. ("Handmade Republic® Company"). The warranty covers material and manufacturing defects from the Hansel & Smith® hand-sawn jewellery collection only.

Handmade Republic® Company will repair or replace material / manufacturing defective parts during the warranty period (T&Cs applies). Please take note that general wear and tear, improper use, misuse, oxidation, tarnishing, accidental damage, improper care, unathorized or self repair, are not covered under the warranty. Items on sales, promotions, clearance or mark down sales / prices, are sold without any warranty. Handmade Republic® Company will not replace, fix, or repair a product that has been used with non-original parts. Your warranty does not entitle you to replacements of any lost items.

Do not expose your Hansel & Smith® jewellery to harsh chemicals or environments. Exposure to harsh chemicals or environments can alter the appearance of your Hansel & Smith® jewellery. These types of chemicals include, but are not limited to, perfume, facial & body lotion, salt, sweat, pools, hot tubs, and spas etc. Always remove your jewellery before exercising, swimming or taking a shower. Clean and store your jewellery in a cool, dry place after use.

No, we do not provide any warranty or repair service for all leather goods.

Our past & current collaborations include:
* National Heritage Board (Singapore)
* Asian Civilisation Museum
* National Museum of Singapore
* Gardens by the Bay
* Christmas Wonderland @ Gardens by the Bay
* HISTORY™ channel
* Trade shows / Exhibitions (Gifts & Jewellery)
* Social enterprises
* Government agencies & Statutory boards
* Local & overseas businesses / organisations
* Shopping malls & Departmental stores
* Luxury Hotels & Serviced Apartments 
* Cafes
* Schools

For enquiries or collaborations, please contact us through our contact page. We will be happy to assist you.

Like many companies that have expended years and enormous resources in carefully developing brand recognition, Handmade Republic® Company's brands & products are being unlawfully imitated and sold at inferior quality through unauthorised point of sales, and usually at drastically reduced prices. These inferior knockoffs, while not always easy to detect, are not produced by or for Handmade Republic® Company or under its control. Also, these products do not meet Handmade Republic® Company's quality standards and are not covered by Handmade Republic® Company’s warranty. As owner of multiple copyrights and trademarks, Handmade Republic® Company will vigorously investigate those who manufacture or sell counterfeit products and take legal action against them.

If you have any questions concerning this issue, please contact us here. We appreciate your help in maintaining the integrity of the Handmade Republic® Company's brands.

Brand / Trade names featured on this website are registered trademarks, copyright & trademark properties of Handmade Republic Pte Ltd ("Handmade Republic® Company")

Handmade Republic® Company is the Official Exclusive Distributor for Cape Cod® Polish.
Cape Cod® is a registered trademark of Cape Cod® Polish Company, Inc. (USA)

Please click on the links below for important information:

* Terms of Service
* Privacy Policy
* Refund Policy
* Shipping Policy
 
** Handmade Republic Pte Ltd is a registered regulated dealer under the Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act (“PSPM Act”) 
Visit https://acd.mlaw.gov.sg/ for more information.